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University Library user survey
The University Library evaluates its service quality
Conclusions
- More info: presentation "Conclusions" [ppt]
- Internal benchmarking
- No red spots (less than minimum) and no green spots (more than desired).
- High expectations on information control. Good collections remain quality drivers.
- Less high expectations on library as a place.
- General satisfaction scores well.
- Information literacy outcomes score low.
Actions
| Affect of service | Design training for desk managers. | Started in June 2009 |
| Design training program on user friendly behaviour for desk employees. | Training planned Dec 2009 – Jan 2010 | |
| Information control | New stuiterproxy for remote access. | In production May 2009 |
| General use of locator (business-case LIBIS). | Planned for summer 2010 | |
| Library as a place | Learning Center Campus Humanities. | Planned for academic year 2012-2013 |
| Additional questions | Harmonising opening hours Campus Humanities. | Started academic year 2009-2010 |
